Privacy Policy

1. Introduction

Asceno respects your privacy and is committed to protecting your personal data when you access and use Asceno services.

This Policy describes: (i) what personal data we collect; (ii) why and how we use it; (iii) your rights and choices; and (iv) how we protect, retain, and share it.

2. Information we collect

Depending on how you use the Service, Asceno may collect the following categories of data:

• Account information: full name, display name, email, phone number (if any), login credentials; passwords are stored in hashed/non-reversible form.
• Support information: requests, complaints, responses, and communication logs.
• Payment information (if applicable): payment status, purchased package, transaction code or receipt. Card data may be handled directly by third-party payment providers.
• Device and connection information: device type, operating system, browser, language, carrier, app version, IP address, device identifier, cookie or similar ID where technically available.
• Usage information: access time, visited pages, used features, actions in the Service, crash reports, and system logs.
• Information from third parties: infrastructure providers, analytics services, email services, or third-party login platforms, where permitted by you or by law.

3. Why we use your data

• Provide and operate the Service.
• Manage accounts and authenticate users.
• Support users and resolve technical issues.
• Improve the Service, user experience, and product quality.
• Detect fraud, abuse, unusual access, or other violations.
• Send important service-related notices.
• Send marketing information only when you opt in and with an option to opt out.

4. Legal basis and your consent

Under applicable Vietnamese data protection law, user consent is a basis for personal data processing except where the law provides otherwise.

When you create an account, use the Service, or actively select a consent option such as a checkbox, you express your consent for Asceno to process data within the scope and purposes disclosed in this Policy.

You may withdraw your consent in accordance with the rights described below.

5. Your privacy controls

• Manage information in your account where such functionality is available.
• Enable or disable cookies in your browser and sign out on shared devices.
• Request access, export, deletion, objection, or restriction of processing through Asceno's contact channels.

6. When we share data

Asceno does not sell your personal data. We may share data only in the following cases:

• With service providers acting on Asceno's instructions, such as hosting, cloud, CDN, security, monitoring, analytics, notification, email, SMS, and payment providers.
• To comply with lawful requests from competent authorities or legal obligations.
• To protect the rights, property, and safety of users, Asceno, or the community.
• In connection with a merger, transfer, project assignment, or transfer of assets related to the Service, where required by law.

7. Your rights

Subject to applicable law, you may have the right to be informed, to consent or refuse consent, to access, correct, withdraw consent, delete data, restrict processing, object, complain, initiate legal action, and request compensation for damage where provided by law.

Asceno may require identity verification before processing your request.

8. Data storage and cross-border transfer

Data may be stored and processed on servers located in Vietnam or outside Vietnam depending on Asceno's technical infrastructure.

If Asceno transfers personal data of Vietnamese citizens abroad, Asceno will comply with legal requirements, including any required impact assessment or filing procedures where applicable.

9. Security

Asceno applies reasonable administrative and technical safeguards such as access control, encryption in transit, authorization, logging, backup, and monitoring to protect personal data.

However, no internet-based system can be guaranteed 100% secure. Asceno does not guarantee absolute security but will make reasonable efforts to protect data.

When a data incident is detected, Asceno will handle, mitigate, and notify as required by applicable law.

10. Retention and deletion

Asceno retains data for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, and maintain system security.

When data is no longer necessary, Asceno will delete or anonymize it according to an appropriate process unless the law requires a longer retention period.

11. Cookies and tracking technologies

Asceno uses cookies and similar technologies to keep the website functioning properly, maintain sessions, remember preferences, and analyze performance.

You may configure your browser to block or delete cookies, but some features may not work properly as a result.

12. Contact

• Email: [email protected]
• Address: Vietnam
• Data protection contact: Asceno

13. Changes to this Policy

Asceno may update this Privacy Policy from time to time. The latest version will be published on the website and becomes effective from the published date unless otherwise stated.